OUR TERMS AND CONDITIONS

GLAMPING CHECK-IN / CHECK-OUT

Check-in

• Arrive to the Woodfordia Reception to check-in at 87 Woodrow Road, Woodford
• Monday to Sunday: 3pm-5pm for Glamping Tent Bookings
  • (You may arrive from 10am and enjoy the facilities on-site until your room is ready at 3pm)

Late Check-in

Please contact reception if you will be arriving late by calling 07 5496 1066.

Check-out

• Drop off Tent keys at Woodfordia Reception by 10:00am on the day of your departure.

Additional 5th Camper

• Please inform us of the 5th person during your original booking or prior to your arrival if you require an extra bed.

SECURITY BOND – COMPENSATION – DAMAGES

We do understand that accidents happen, so we think it is best to be clear about how we handle the process.

A security bond of $100 per tent is required to cover possible unforeseen costs.

• Should there be any breakages or damage to fixtures, fittings or furniture please let us know immediately so that we can take steps to repair or replace. We can discuss with you before you leave to avoid any issues later, and a fee will be determined by Woodfordia Ltd.
• Should the accommodation be left in an unreasonable state and additional cleaning is required, a minimum cleaning fee of $50 will be deducted from the held security bond; if fees exceed the $100 security bond, we will send an invoice for the remaining charges,
• Should there be any breakages or missing items exceeding the $100 bond, we will send the exceeding invoice to you for any remaining charges
• Housekeepers will have an inventory to check breakages and or missing items
• The security bond will be released when Woodfordia Ltd has determined that the tents have been left in a reasonable and undamaged state within 10-14 days of your departure

 IDENTIFICATION

• Upon arrival guests are required to provide valid photographic identification for security purposes
• The booking must be under the name of the person checking-in

ACCESSIBLE GLAMPING

• The Accessibility Glamping Tents are reserved for guests that have pre-booked and require such access

YOUTH POLICY

• Glamping bookings are required to have a minimum of one adult per tent.
• It is the responsibility of the adult/guardian to ensure that all minors they accompany follow instructions from staff and directions on any signage throughout the site.
• People under the age of 18 must not engage in any illegal or disruptive activities during their stay, this includes underage drinking, use of illicit substances or any general disruptive behaviour.
• If a minor has been directed to leave site by staff, their adult/guardian and all other accompanying minors will also be asked to leave.

PARKING

• We ask guests to park in the allocated parking spot assigned to them. Where on-site parking is provided, guests accept that they park their vehicles at their own risk. Each tent will be allocated ample room for parking.

VALUABLES

• Guests are responsible for their own valuables. Please take advantage of the tent door locks and perhaps ensure valuables are not left in sight.

INTERNET ACCESS

• Due to the nature of the Lake Gkula camping event, we are unable to provide Wi-Fi service.

SERVICING OF TENTS

• The Glamping Tents will be serviced if your stay is longer than 4 days. The service will be scheduled on every 3rd day of the stay between 09:30am to 03:30pm. If you don’t wish servicing of tents to be done, please advise Woodfordia Reception.
• Servicing of tents will include cleaning of the bathroom and change of towels, as well as topping up coffee and tea. Milk can be purchased at the General Store on site.
• If you wish to have your bedding changed during your stay, this can be done by request, please contact reception on 07 5496 1066 within office hours.
• Reception is open between 9:00am – 5:00pm week days and 10am-2pm on weekends. For any safety or emergency request outside of this time, please call 07 5496 1033 for assistance.

ENVIRONMENTAL SUSTAINABILITY POLICY

BATHROOM AND SHOWER

Woodfordia will supply eco-toiletries – Hand / Body wash / Shampoo and Conditioner.

If toiletries are running low, contact Woodfordia Reception 54961066 to organise a re-fill. We also request that water usage be kept to a minimum. Additional eco-friendly cleaning supplies will also be available.

WASTE & RECYCLING

Eco-friendly trash bags will be provided in each tent and located under the sink cabinet.

We strongly encourage sorting items for recycling collection to reduce landfill wastes.

Waste collecting point will be located close to the camping amenities block.

BABY COT

If you require a baby cot, please arrange this when making your booking by contacting glamping@woodfordia.com, at no extra cost. Cot linen is provided.

SMOKING POLICY

Our Glamping tents are a smoke-free zone. Please do not smoke, vape, or use e-cigarettes inside the tents.

You are welcome to smoke on the balconies, and we request that you close the glass doors whilst smoking. Ashtrays will be provided.

SAFETY INFO

Safety Hotline

• The after-hours safety and emergency number is 07 5496 1033. In the event of a medical emergency, call 000 first and then contact the safety hotline.

IN CASE OF A FIRE

• You will find a fire extinguisher in your tent and fire blanket close to the outdoor barbecue. Please familiarise yourself with the instructions if you need to use it, and check the evacuation plan located on the wall

CANCELLATION, RETURNED BOND & NON-ARRIVAL CONDITIONS

Guests who need to cancel a booking should contact us as soon as possible. Security Bond and Booking Payments already paid are only returned in accordance with the following conditions:

• Cancellation made 15 days or more in advance of arrival date = Bond and booking refund 100%
• Cancellation made 14 days or less of arrival date = 100% of Bond and 50% of booking is refunded
• Cancellation made 48hrs or less of arrival date = 100% of Security bond refunded, and No booking refund issued
• Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their security bond paid and the full booking.

Woodfordia suggests that guests might consider taking out appropriate holiday/cancellation insurance for their booking. Please note that Covid is not a valid reason for a refund as per current government conditions.

LIABILITY

• Woodfordia takes no responsibility for loss or damage to personal property. Individuals enter the site at their own risk and to the maximum extent permitted by the law, Woodfordia, its employees and all other persons involved in the organisation, sponsorship and promotion of Woodfordia Glamping accept no liability for any injury, loss, claims, costs, expenses or damage (collectively “Claims”) which may be suffered or incurred or which may arise directly or indirectly in respect to the supply of goods or services, or the holders attendance, including liability for negligence.
• Woodfordia, its employees and all other persons involved in the organisation, sponsorship and promotion of Woodfordia Glamping accept no liability for death or personal injury howsoever caused.
• Each individual in attendance indemnifies Woodfordia in respect of all Claims made in connection with their attendance at Woodfordia Glamping and, to the full extent permitted by law, each person/s releases and discharges Woodfordia, its employees and all other persons involved in the organisation, sponsorship and promotion of Woodfordia Glamping, from all such Claims.